Account retrieval tool

[emark]

Hi all!
We rely heavily on the ali account retrieval tool to look up which account was used to place an order, so that we can look up status and track & trace.
https://accounts.aliexpress.com/user/account/retrieve_account.htm
The last month or so, ali has introduced the new order numbers, starting with 3000 and 8000. And the account retrieval tool gives an error message 'please input a valid order number'.
Does anybody have a solution or a new tool? Ali customer support is friendly but not helpful.

Thanks!

 

[Direct Webstore]

We rely heavily on the ali account retrieval tool to look up which account was used to place an order

How many accounts do you use to place orders? ... and WHY? Do you have multiple V.As placing orders for you?

 

[emark]

Not being helpful, DWS.....

 

[Direct Webstore]

Not being helpful, DWS.....

Neither is anyone else it seems.

My question was meant to determine if you actually have a problem at all because most (if not all) people don't need multiple accounts. Also the answer as to "why" may provide clues to a solution. I'm afraid you're the one not being helpful by not providing all available information.

Many times here, people just unnecessarily create problems for themselves.

Unwatching.